Prerequisites for Genesys Engage on-premises Deployments
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Review the Genesys Predictive Engagement prerequisites for Genesys Engage on-premisess customers.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Genesys Predictive Engagement.| Genesys Component | Version | Notes |
|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server |
| Widgets | 9.0 | 9.0.002.06 minimum |
| Pacing Service | 9.0 | |
| Stat Server | 8.5 | 8.5.104.20 minimum |
| Workspace Desktop Edition | 8.5.1 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |
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