Get started with Altocloud for Genesys Engage cloud

To use Altocloud, Genesys Engage cloud-based customers complete these initial tasks.

Overview

1. Prepare your tenant.
2. Fulfill prerequisites for Genesys Engage Cloud Deployments.
3. Configure permissions and routing logic.
4. Log in to Altocloud.
5. Create segments
6. Create outcomes.
7. Monitor web activity with LiveNow.
8. Configure your web pages.
9. Build actions.
10. Build action maps.
11. Receive chats in Agent Desktop.

For more information

• About Altocloud
• FAQs
• Glossary
• Compliance