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Genesys Predictive Engagement Administrator's Guide

About

Get started

  • Genesys Cloud
  • Genesys Engage on-premises
  • Genesys Engage cloud
  • PureConnect

Tracking

  • About tracking
  • Tracking snippet
  • Web tracking

Segments

  • About segments
  • Segment best practices
  • Segment examples
  • View segments
  • Manage segments

Outcomes

  • About outcome predictions and probabilities
  • Outcomes Overview
  • View outcomes
  • Manage outcomes

Action maps

  • About action maps
  • Action maps overview
  • Best practices
  • View action maps
  • Create an action map
  • Trigger an action map
  • Configure an action
  • Configure outcome probability
  • Apply an action map
  • Route an action map
  • Schedule groups
  • Prioritize an action map

Actions

  • About actions
  • Web messaging
  • Web chats
  • Action Library
  • Content offers
  • Webhooks
  • Architect flows

Journey shaping

  • About sessions and events
  • Types of sessions
  • Web sessions
  • Conversation sessions
  • Custom sessions and custom events
  • Session Library
  • Event types
  • Session attributes
  • Session cards

Journey data

  • About journey data
  • Live Now
  • Customer summary
  • Visit journey map
  • Searches performed
  • Segments assigned
  • Outcome scores
  • Additional information
  • Unknown visitors

Analytics

  • About analytics
  • Availability of analytics data
  • Visitor Activity
  • Action Map Performance
  • Billing and usage

Compliance

  • About compliance
  • General Data Protection Regulation
  • About the data we track

Audit logs

  • View audit logs

FAQs

  • FAQs
  • Genesys Predictive Engagement

Get started with Genesys Predictive Engagement for Genesys Engage cloud

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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

  • 1 Overview
  • 2 For more information

      To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.

      Overview

      1. Prepare your tenant.
      2. Fulfill prerequisites for Genesys Engage Cloud Deployments.
      3. Configure permissions and routing logic.
      4. Log in to Predictive Engagement.
      5. Create segments
      6. Create outcomes.
      7. Monitor web activity with LiveNow.
      8. Configure your web pages.
      9. Create actions.
      10. Create action maps.
      11. Receive chats in Agent Desktop.

      For more information

      • About Predictive Engagement
      • FAQs
      • Glossary
      • Compliance
      Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-cloud (2021-03-02 17:37:17)"
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