Live Now

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how to see real-time information about users on your website. Skip to the visit journey map or the description of the icons.

Prerequisites

  • Configure the following permissions in PureCloud:
    • Journey > Customer > View permission (to see information about existing customers)
    • Journey > Event > View permission (to see events on the customer journey map)
    • Journey > Outcome > View permission (to see outcomes achieved and scores for a visit)
    • Journey > Segment > View permission (to see matched segments for a visit)
    • Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)

See who is actively using your website

1

The Live Now view shows who is actively using your website.

  1. Click Admin.
  2. Under Altocloud, click Live Now.

Filter by segments

1

To see only customers who belong to specific segments, in the Choose segments list select the segments you want.

Important
You can select active segments that are displayed to agents.
For information on how to build and use segments, see About segments and Trigger an action map based on segment match.

Search for customers

1

You can search for customers by their:

  • Name
  • Browsing website
  • Location

For example, a search for "Atl" displays customers from Atlanta. A search for "Ho" displays all customers who are browsing the "Home Insurance" webpage and the customers in the "Hot Prospect" segment.

Search is not case-sensitive.

Status

1

The status reflects the customer's status on your website:

  • Green: The customer is actively using your website.
  • Yellow: The customer has been inactive for 45 seconds. This may occur if the browser is minimized, or the customer is looking at a different site in a separate tab.
  • Grey: The customer has been inactive for 60 seconds or longer.
Important
When a customer arrives your website, Altocloud begins timing their presence. After 30 minutes of inactivity, Altocloud automatically ends their session.

Refresh

1

Live Now automatically refreshes itself every minute. To see more current information, click Refresh.

View customer details

1

To see the details about a customer, click the customer's name. For more information about the types of details available, see Customer summary (admin view).

View the webpage where the customer is

1

To see the website page where the customer is currently browsing, click the link under Browsing.
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