View action maps
Learn how to search for, create, edit, duplicate, and delete action maps.
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
View action maps list
Name: Action map name.
Updated: Date the action map was last modified in Predictive Engagement.
Type: Type of web action associated to the action map, such as web chat or content offer.
Active: Indicates whether the action map is active and ready to trigger on your website.Options: Menu of options available for the action map, such as edit, delete, and duplicate.
Search for an action map
Type one or more characters (not case-sensitive) for which to search. As you type, only the action maps that match your criteria appear in the list.A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.
Create an action map
Edit an action map
Duplicate an action map
Delete an action map
Change the status of an action map
Journey Action Maps Summary view
To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the Journey Action Maps view in the Genesys Cloud Resource Center.