Maintain action maps
From Genesys Documentation
Learn how to search for, duplicate, edit, and delete action maps.
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
Search for and view action maps
- Click Admin.
- Under Altocloud, click Action Maps.
- To search for an action map, start typing its name in the Search box. Search is case-insensitive.
- To sort the list, click the Ascending/Descending buttons in Name or Date column headings.
Duplicate an action map
To simplify the process of creating an action map, duplicate an existing one: