Unknown users (admin view)
From Genesys Documentation
In Live Now, learn how to recognize when Altocloud does not fully recognize a user.
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)