Unknown users (admin view)
From Genesys Documentation
In Live Now, learn how to recognize when Altocloud does not fully recognize a user.
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)