Third-party integrations overview

From Genesys Documentation
Jump to: navigation, search

Learn how to integrate Genesys Predictive Engagement with an external system by using an Architect workflow, which is a webhook that provides real-time feeds.

Feature description

1

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.

For information about using Architect flow actions in a secure and compliant manner, see About security and compliance.

Process overview

1

  1. In the Genesys Cloud Admin menu, configure an integration to your CRM and corresponding data actions.
  2. In Genesys Cloud Architect, configure a workflow.
  3. In Genesys Predictive Engagement, build an action map that uses an Architect flow action.
  4. Monitor your Architect flow action with a report.

For specific integrations, see the following: