Third-party integrations overview

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Learn how to integrate Genesys Predictive Engagement with an external system using an Architect workflow, which is a webhook that provides real-time feeds.

Feature description

Use an Architect flow action to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.

For more information about using Architect flow actions in a secure and compliant manner, see About security and compliance.

Process overview

  1. Prepare a Genesys Cloud integration and prepare the Genesys Cloud data actions.
  2. In Genesys Cloud Architect, configure a workflow.
  3. In Genesys Predictive Engagement, create an action map that uses an Architect flow action.
  4. Monitor your Architect flow action with a report.

For specific integrations, see the following: