Create an Architect flow action map
Create an action map to use an Architect flow action.
- Configure the following permissions in Genesys Cloud:
- Architect > Flow > Search (to select an Architect flow action for an action map)
- Journey > Event Type > View (to configure an action map with an event trigger)
- Journey > Action Map > Add, Delete, Edit, and View
Create an action map to use an Architect flow
After you prepare an Architect flow, create an action map to use the Architect flow. The action map defines the conditions that trigger the Architect flow.After selecting an Architect flow action for the action map, override default variables with visitor-specific data. Then, specify when to activate the Architect flow action and the time period during which to use the Architect flow action. For more information about action maps, see About action maps.
Override default variables
When you are ready to go live with your integration, verify the following items: