Create a web messaging offer
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to create a web messaging offer for your website.
Create an action map to offer web messaging
To offer web messaging on your website, create an action map for it. The action map defines the conditions that trigger the web messaging offer.
Note the following:
- If there is an active web messaging conversation, no other web messaging action maps trigger.
- If an action map triggers during a web session, it does not trigger again during that session. However, another action map could trigger, depending on your frequency capping settings.
- If an action map triggers in one session and the visitor rejects it, it can trigger again in subsequent sessions if it qualifies.