Prepare Genesys Cloud components

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Prepare a Genesys Cloud integration and data actions for use with an Architect flow action.


Prepare a Genesys Cloud integration


Before you configure an action map to use an Architect flow action, install and configure an integration in Genesys Cloud:

When you first install a Genesys Cloud integration, it is automatically active. The integration must remain active in order for an Genesys Predictive Engagement Architect flow action to use it. To verify this, check the setting of the Status toggle on the main Integrations page.

Prepare the Genesys Cloud data actions


  1. Import the necessary data actions for your integration:
  2. Associate the data actions with your integration and configure them. The specific configuration options for the data action are specific to the data action itself. For more information about possible configuration options, see Data actions on the About Integrations page.
  3. Save and publish your data actions.
When you use predefined data actions as part of a Predictive Engagement solution, do not modify them.
Your Genesys Cloud organization is allowed 15 requests per second per data action. If you anticipate a higher volume of requests than this, contact professional services.