Web messaging overview
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn about web messaging and how it works.
Web messaging provides web site visitors with an enhanced experience when they visit your website. Unlike web chat, which provides single-session chat capabilities, web messaging allows a visitor to converse with an agent through a messenger window and return later to pick up the conversation. For more information, see About web messaging in the Genesys Cloud Resource Center.