Journey JavaScript SDK

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This manual is for version Current of Genesys Predictive Engagement.

Learn how to use the Journey JavaScript SDK to customize how Genesys Predictive Engagement tracks and manages customer activity on your website.

Feature coming soon: Web messaging

The articles in this guide only apply to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.

Get started

Learn how to get started using the Journey JavaScript SDK.

Methods

Learn about the methods that are available in the Journey JavaScript SDK.

APIs

Learn how to use APIs to track user activity, form submissions, and abandonment events.

Trait mapping

Learn how to map multiple records for the same customer to see more complete customer profiles.

Modules

Learn about JavaScript files that enhance the functionality that the Journey JavaScript SDK provides.

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