Journey JavaScript SDK

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This manual is for version Current of Genesys Predictive Engagement.
Learn how to use the Journey JavaScript SDK to customize how Genesys Predictive Engagement tracks and manages customer activity on your website.
Web messaging: Feature coming soon!
Most of the articles in this guide only apply to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet. Therefore, most of the content in this guide is not applicable to web messaging. To start tracking, see Configure messenger in the Developer Center.

Get started

Learn how to get started using the Journey JavaScript SDK.


Learn about the methods that are available in the Journey JavaScript SDK.


Learn how to use APIs to track user activity, form submissions, and abandonment events.

Trait mapping

Learn how to map multiple records for the same customer to see more complete customer profiles.


Learn about JavaScript files that enhance the functionality that the Journey JavaScript SDK provides.

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