From Genesys Documentation
This manual is for version Current of Genesys Predictive Engagement.
ImportantThe articles in this guide only apply to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.
Learn how to use APIs to track user activity, form submissions, and abandonment events.
Learn how to map multiple records for the same customer to see more complete customer profiles.
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