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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to obtain the data such as the short ID for a particular customer's session.

About web messaging

Feature coming soon: Web messaging
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.


api.session.getData returns an object that contains the session ID, short ID, and customer cookie ID.


ac('api.session.getData', (err, sessionInfo) => {
  if (err) {
    // handle error
  return sessionInfo;


The following is an example of an object that api.session.getData returns:
  id: <uuid>
  shortId: 12345
  customerCookieId: <uuid>


The callback takes err as the first parameter.