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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Get started using the Journey JavaScript SDK.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.
When you deploy the Genesys Predictive Engagement tracking snippet on your website, you initialize the Journey JavaScript SDK. You can enhance and refine the tracking snippet using the Journey JavaScript SDK.
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