Get started

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Get started using the Journey JavaScript SDK.

About web messaging

Feature coming soon: Web messaging
Most of the articles in this guide only apply to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet. Therefore, most of the content in this guide is not applicable to web messaging.


When you deploy the Genesys Predictive Engagement tracking snippet on your website, you initialize the Journey JavaScript SDK. You can enhance and refine the tracking snippet using the Journey JavaScript SDK.

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