Utility methods

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to simplify calls to the Journey JavaScript SDK collection methods.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Utility methods

Genesys Predictive Engagement utility methods simplify calls to the Journey SDK collection methods.

For more information, see Collect tracking data in Web Tracking API.

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