api.session.getCustomerCookieId

Learn how to obtain a customer's cookie ID.

Important

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Description

api.session.getCustomerCookieId returns a string that contains the customer's cookie ID.

Signature

ac('api.session.getCustomerCookieId', (err, cookieInfo) => {
  if (err) {
    // handle error
    return;
  }
  
  return cookieInfo;
});

Callback

The callback takes err as the first parameter.