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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to add the functionality of a module to the Journey JavaScript SDK.

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.


Use the load function to load modules. When you load a module, its functionality is added to the Journey JavaScript SDK.


ac('load', moduleName, ,[userOptions], [callback])


  • Description: name of the module to load. The module must be on the list of valid modules.
  • Type: string
  • Status: required


  • Description: configuration for the loaded module
  • Type: object
  • Status: module dependent
  • Properties: module dependent


  • Description: callback that triggers when the module has finished loading
  • Type: function
  • Status: optional (default implementation does nothing)
  • Arguments:
    • On failure, load passes an error (like InvalidModuleError)
    • In other cases, load passes module-dependent values to the callback
Retrieved from "https://all.docs.genesys.com/ATC/Current/SDK/Load_modules (2024-04-14 23:20:32)"
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