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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.
Learn how to configure which click events Genesys Predictive Engagement tracks on your websites. This configuration provides more accurate page tracking information for use in segments and outcomes.
Feature coming soon: Web messaging
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.


The autotrackClick module tracks when and where a visitor clicks on a webpage. To use autotrackClick, configure the click events to track using the following options:


ac('load', 'autotrackClick', config, [callback]);


ac('load', 'autotrackClick', {
  clickEvents: [
    { selector: '', eventName: 'green_button_clicked' },
    { selector: 'footer *', eventName: 'footer_clicked' }
}, function () {
    console.log('"autotrackClick" has been loaded');

Config (required)

Description: Identifies an array of click events to track.

Type: Object

Properties: See the following table.

Name Description Type Status
selector String that selects elements. For more information, see String required
eventName String used as the event name when an element matching the selector is clicked. String required


  clickEvents: [
    { selector: '', eventName: 'green_button_clicked' },
    { selector: 'footer *', eventName: 'footer_clicked' }

Callback (optional)

When a module loads, callback is executed. No arguments pass to the callback.

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