The cookie that identifies customers
To identify customers, Genesys Predictive Engagement uses a first-party cookie named _actmu to store the visitor ID. This cookie is a unique, randomly generated string that is stored in the browser. This cookie is sent to the Genesys Predictive Engagement APIs to determine whether a tracked event is associated with a particular customer and to associate subsequent visits to the same site with the same customer.
Cookies that expire after 1 year
|_actcc||Distinguishes visitor’s beacon and pageview counts for the current session and all sessions collectively.|
||Distinguishes logged in visitors. This cookie is set to the user ID passed when calling the identify method.|
||Distinguishes the visit count for an individual visitor. This cookie is created and updated on each separate visit.|
|_actts||Distinguishes timestamps of the visitor’s first, previous, and current session.|
Cookies that expire after 30 minutes
||Distinguishes UTM information.|
||Distinguishes the session referrer.|
|_actms||Distinguishes session ID.|
Cookies that expire at varying times
|Cookie name||Purpose||Expiration details|
||Genesys Predictive Engagement uses this cookie to check whether the browser supports first-party cookies and whether Genesys Predictive Engagement can set the tracking cookies successfully.||Immediately after it is set.|
||Stores data submitted in a form and sends it on the next page load.
||If this cookie is not set before the visitor leaves the site, the cookie expires when the session expires.|
|_actmh||Stores a hash of the visitor information that is passed when calling identify to minimize the number the times that this information is sent to the Genesys Predictive Engagement servers.