Journey map icons
Learn about the icons that could appear on the visitor journey map.
About the icons
Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates the order in which the activity occurred.
Following are the types of icons that could appear:
Web messaging icons
These icons are only available to Genesys Cloud CX customers who are participating in the beta release for identity stitching.
Web chat icons
|Form submitted||User submitted a form.|
|Form abandoned||User abandoned the form before completing it.|
Journey shaping icons
|Outcome achieved||User achieved one of your outcomes.|
|Segment matched||User matched one of your segments. The color of the icon matches the color of the corresponding segment.|
|Searched||User searched for something on your site.|
|Default||Default icon used when no other icon is applicable.|
Custom event icons