Journey map icons

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Learn about the icons that could appear on the visitor journey map.

About the icons

Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates the order in which the activity occurred.

Following are the types of icons that could appear:

Web chat icons


Icon Tooltip Description
Cjv-webchat-offered.png
Chat offered Genesys Predictive Engagement offered a chat to the user.
Cjv-webchat-accept.png Chat accepted User accepted the offer to chat.
Cjv-webchat-submitted.png Chat form completed User completed the form to request a chat.
Cjv-webchat-rejected.png Chat rejected User rejected the offer to chat.
Cjv-webchat-timeout.png
Chat timed out Offer to chat timed out before the user responded.
Cjv-webchat-ignored.png
Chat ignored User left the website before responding to the chat offer.
Cjv-webchat-error.png
Chat error Chat experienced an error.


Content offer icons


Icon Tooltip Description
Cjv-offer-offered.png
Content offer offered Genesys Predictive Engagement presented a content offer to the user.
Cjv-offer-opened.png
Content offer accepted User accepted the content offer.
Cjv-offer-ignored.png
Content offer ignored User left the website before responding to the content offer.

Form-related icons


Icon Tooltip Description
Cjv-form-submitted´╗┐.png Form submitted User submitted a form.
Cjv-form-abandon´╗┐.png Form abandoned User abandoned the form before completing it.

Journey shaping icons


Icon Tooltip Description
Cjv outcome-achieved.png
Outcome achieved User achieved one of your outcomes.
Cjv-segment.png
Segment matched User matched one of your segments. The color of the icon matches the color of the corresponding segment.

Miscellaneous icons


Icon Tooltip Description
Cjv-search.png Searched User searched for something on your site.
Default Event.png
Default Default icon used when no other icon is applicable.

Custom event icons


Icon Tooltip Description
Cc-delivery.png
Delivery Delivery event occurred.
Cc-finance.invoice.png Invoice Invoice event occurred.
Cc-generic-application.png
Application Application-related event occurred.
Cc-policy-contract.png
Contract Contract event occurred.
Default Event.png
Default Event Default icon used for a custom event when no other icon is applicable.


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