A visitor's experience

From Genesys Documentation
Jump to: navigation, search

Genesys Predictive Engagement presents contextual information about a visitor's history with your website and company.

How chats appear

1

Genesys Predictive Engagement displays a chat window when a customer takes a specific action, such as requesting a quote or clicking an option to start a chat.

If the visitor accepts or requests a chat, Genesys Predictive Engagement starts a chat interaction and routes it to your queue.