About event tracking
From Genesys Documentation
Use your preferred tag manager to deploy the Altocloud tracking snippet and customize its tracking behavior.
Google Tag Manager
You can use Google Tag Manager's pre-built tags, triggers, and variables, to track events that are specific to your webpage and business needs.
Adobe Launch
You can use Adobe Launch's pre-built extensions, rules, actions, events, and conditions, to track events that are specific to your webpage and business needs.