About tag managers
From Genesys Documentation
This topic is part of the manual Event tracking with tag managers for version Current of Genesys Predictive Engagement.
Learn about the tag managers that you can use to customize and deploy Genesys Predictive Engagement tracking on your website.
Contents
Google Tag Manager
You can use Google Tag Manager's pre-built tags, triggers, and variables, to track events that are specific to your webpage and business needs.
Adobe Launch
You can use Adobe Launch's pre-built extensions, rules, actions, events, and conditions, to track events that are specific to your webpage and business needs.