WFM Metrics

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This topic is part of the manual Workforce Management Administrator's Guide for version Current of Workforce Management.

Find everything you need to know about Workforce Management (WFM) metrics.

Tip
Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.

In these metrics, a period refers to the specific granularity of the report being run. For example, for Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.