An agent's experience in Genesys Cloud
In Genesys Cloud, Altocloud presents customer journey information to agents.
Customer journey information
If a visitor accepts an offer to chat from Altocloud, customer journey information displays in the right side of the Interactions panel when you pick up the interaction. You must have the appropriate Altocloud permissions to view the customer journey information.
You can access the following information, which is updated as you interact with the visitor: