Messaging-related tags

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This topic is part of the manual Event tracking with tag managers for version Current of Genesys Predictive Engagement.

Review messaging-related tags that you can use in your organization.

Important
This article only applies to Genesys Cloud CX customers using web messaging. If you are using web chat, see Chat-related tags.

Record a custom web event when a visitor rejects a messaging offer

This tag records a custom web event when a visitor rejects a messaging offer.

Tag

Genesys("subscribe", "Journey.ready", function(){
  Array.prototype.forEach.call(document.querySelectorAll('cx-toaster button.cx-btn-default, .cx-toaster button.cx-button-close'), function (closeButton) {
    closeButton.on('click', function () {
      Genesys("command", "Journey.record", { eventName: "messagingoffer_rejected"});
    });
  });
});