Agent Pacing Service Deployment Guide

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The following topics are defined for this manual but are not included in the list of topics: About
This manual is for version Current of Genesys Predictive Engagement.

Learn the purpose of the Agent Pacing Service and the available documentation.

Agent Pacing Service combines statistical data from the contact center with statistics collected by Genesys Predictive Engagement to predict the availability of agent resources. It forwards the results to Genesys Predictive Engagement, so that Genesys Predictive Engagement can make an informed decision about whether to send a predictive engagement request to a specific visitor.