About the Agent Pacing Service Deployment Guide

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This topic is part of the manual Agent Pacing Service Deployment Guide for version Current of Genesys Predictive Engagement.

Learn the purpose of the Agent Pacing Service and the available documentation.

Agent Pacing Service combines statistical data from the contact center with statistics collected by Genesys Predictive Engagement to predict the availability of agent resources. It forwards the results to Genesys Predictive Engagement, so that Genesys Predictive Engagement can make an informed decision about whether to send a predictive engagement request to a specific visitor.

How Pacing works
Genesys Engage Prerequisites
Provisioning
Configuration
Install the Pacing Service