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This topic is part of the manual Agent Pacing Service Deployment Guide for version Current of Genesys Predictive Engagement.

Find solutions to some of the common problems with Agent Pacing Service.

About troubleshooting

Common problems with Agent Pacing Service include:

Abandoned statistics are not calculated (always 0)

When you configure virtual queue objects, you must ensure that the value of the Alias parameter equals the value of the Number parameter. For more information, see Virtual queue in Configuration.

Interactions are not delivered to the groups specified in the pacing target

Verify that your routing strategy is able to consume the pacing target and virtual queue specified in the User Data of your proactively created media interactions.

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