Deprecation: Deprecation: select filters on journey event metrics

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Announcement date Deprecation date Associated product deprecations
January 25, 2023 March 01, 2023 View


On March 1, 2023, Genesys will remove the journeyCustomerId and journeyCustomerIdType dimensions from the Journey Aggregate Query API.

As a result, select filters that can be applied on the event metrics will no longer be available.

Am I affected?

All Genesys Predictive Engagement organizations that currently use the Journey Aggregate Query API to query aggregate event metrics and subsequently filter and group the results based on customer ID and customer ID type are affected. After the removal date, the following events cannot be filtered by these dimensions:

SegmentAssignedEvent WebActionEvent WebEvent OutcomeAchievedEvent OutcomeAttributionEvent

How can I prepare for this deprecation?

To prepare for the upcoming removal, remove the journeyCustomerId and journeyCustomerIdType dimensions from the groupBy query.

What if I need help or have questions?

Contact My Support.


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