Prerequisites for Genesys Engage on-premisess Deployments
From Genesys Documentation
Contents
Genesys Predictive Engagement has specific prerequisites for Genesys Engage on-premisess deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Genesys Predictive Engagement.| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.0.015.11 minimum | |
| Pacing Service | 9.0 | 9.0.002.00 minimum | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 minimum | |
| Predictive Engagement Plugin for Workspace Desktop Edition | 9.0 | 9.0.002.05 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |