About business scenarios and best practices

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This topic is part of the manual Event tracking with tag managers for version Current of Genesys Predictive Engagement.

Review business scenarios and best practices to improve and extend your tracking.


Examples and scenarios

View examples of the types of event tags that you can use to refine how Genesys Predictive Engagement tracks user activities. Review the scenario to understand the complete process of creating custom tags, deploying them on your website, and then using them with Genesys Predictive Engagement segments.