Journey history data retention period change
Genesys is reducing the data retention period for journey history in Genesys Predictive Engagement from 365 days to 60 days.
|Announcement date||Effective date|
|February 17, 2021||May 26, 2021|
What does this mean?
Starting on May 26, 2021, web sessions, detailed event history, outcome score predictions, and segment assignments are no longer accessible from Genesys APIs 60 days after a web session occurs.
Am I affected?
If you are a Genesys Predictive Engagement customer using the agent's journey visualization feature, this change affects you.
- Direct API access will return "404 Not found" error codes for requests greater than 60 days.
- In the agent desktop, session cards will not show for web sessions older than 60 days.
How can I prepare for this change?
You may need to update agent training content to reflect the the reduction of journey history from 365 days to 60 days.
What if I need help or have questions?
Please reach out to your local Genesys representative.
Contact My Support.