About the Genesys Predictive Engagement Plugin for Workspace Desktop Edition

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The Genesys Predictive Engagement plugin for Workspace Desktop Edition presents customer journey information from Genesys Predictive Engagement content in Genesys Engage agent workspaces.


Deployment features

Deployment-related features of the Genesys Predictive Engagement Plugin for Workspace Desktop Edition include:

  • Support for Non-ClickOnce deployments with Workspace Desktop Edition
  • Access control by roles and permissions
  • HTTP forward proxy for outgoing traffic from agent workstation
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