About the Genesys Predictive Engagement gadgets
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Use Genesys Predictive Engagement's gadgets to explore information about a visitor.
About the Genesys Predictive Engagement gadgets
Genesys Predictive Engagement data appears in a set of gadgets. Each gadget shows a specific type of data. The gadgets are:
Hide and show gadgets
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Each gadget has a Hide/Show toggle.
Visitor details
| Icon | Description |
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Email address |
|
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Email address |
|
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Email address
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| Carrier | |
| Mobile phone | |
| Home phone | |
| Alternate phone |
Visit details
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Customer journey
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Matched segments
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Outcome scores
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Additional information
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