About the Genesys Predictive Engagement gadgets

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Use Genesys Predictive Engagement's gadgets to explore information about a visitor.

About the Genesys Predictive Engagement gadgets

Genesys Predictive Engagement data appears in a set of gadgets. Each gadget shows a specific type of data. The gadgets are:

Hide and show gadgets

Each gadget has a Hide/Show toggle.

Visitor details

Icon Description
IconEmail2.png
Email address
IconEmail2.png
Email address
IconEmailLarge1.png
Email address

I increased the zoom % before I took the screenshot

Carrier
Mobile phone
Home phone
Alternate phone

Visit details

Customer journey

Matched segments

Outcome scores

Additional information