Deprecation: Website visitor count API change

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Announcement date Deprecation date Associated product deprecations
April 13, 2022 July 20, 2022 View


On 13 April, 2022, Genesys announced that it will replace the API used to retrieve the webpage visits effective 15 June, 2022.

Important
The deprecation date is now postponed to 20 July, 2022.

Due to the change, the visitCount variable that was available in the response earlier is replaced by the sessionCount variable.

Current API ac(api.customer.get, <Callback>)
New API ac(api.customer.getData, <Callback>)

Am I affected?

If you deployed the API to track visits in your webpage, then you are affected.

Genesys will continue to resolve any major breakage until the end-of-life date.

How can I prepare for this deprecation?

Between the announcement date and the API change effective date, Genesys recommends that anyone working with this API updates the command on the website tracking snippet.

What if I need help or have questions?

Contact My Support.