The Altocloud tab

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This topic is part of the manual Altocloud Agent's Guide for version Current of Altocloud.

In Workspace Desktop Edition, the Altocloud tab displays customer journey information.

The Altocloud tab in Workspace Desktop Edition

1

To access the Altocloud Plugin during interactions, click the Altocloud tab in your PureEngage Workspace.


In the Altocloud tab, you can access the following journey content for the currently active interaction:

  • Visitor details and online presence status
  • Visit details including
    • Real-time customer journey chart
    • Real-time view of matched segments
    • Real-time view of outcome scores


Show and hide tools

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Every tool has a Hide/Show toggle button.
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