The Genesys Predictive Engagement tab
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
In Workspace Desktop Edition, the Genesys Predictive Engagement tab displays customer journey information.
The Genesys Predictive Engagement tab in Workspace Desktop Edition
To access the Genesys Predictive Engagement Plugin during interactions, click the Genesys Predictive Engagement tab in your Genesys Multicloud CX Workspace.
In the Genesys Predictive Engagement tab, you can access the following journey content for the currently active interaction:
- Visitor details and online presence status
- Visit details including
- Real-time customer journey chart
- Real-time view of matched segments
- Real-time view of outcome scores
Show and hide tools
Every tool has a Hide/Show toggle button.