Deprecation: Deprecation: former customer journey tab
| Announcement date | Deprecation date | Associated product deprecations |
|---|---|---|
| February 22, 2023 | April 26, 2023 | View |
On April 26, 2023, Genesys will replace the former customer journey tab with an enhanced version that is available with the addition of a new permission. Organizations that already added the permission are not impacted.
As a result, the former customer journey tab will no longer be available from the Live Now, Agent CX agent workspace, Interactions view, and Genesys Cloud for Salesforce embedded client interfaces.
Am I affected?
All Genesys Predictive Engagement organizations that currently use only the former customer journey tab are affected. Organizations that already added the External Contacts > Session > View permission to the needed roles are not affected.
After the removal date, the former customer journey tab will no longer be available from the following interfaces:
- Live Now
- Agent CX agent workspace
- Interactions view
- Salesforce embedded view
How can I prepare for this deprecation?
To prepare for the upcoming removal, add the External Contacts > Session > View permission to the roles that need access to the customer journey information.
What if I need help or have questions?
Contact My Support.