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Article > UseCase : CE16 or CE27 or ce18, ce31 or None

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Standalone:
None (1337) · No (3890) · Yes (1288) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (1165) · PEC-REP (500) · Draft:PEC-WFM (292) · PEC-WFM (253) · Draft:ATC (230) · Draft:PEC-GSM (221) · ATC (216) · Draft:WID (214) · Draft:ContentAdmin (202) · Draft:DES (164) · DES (142) · Draft:PEC-AS (129) · Draft:PEC-ROU (115) · Draft:PEC-Developer (103) · Draft:PEC-REC (92) · Draft:PEC-OU (88) · Draft:PrivateEdition (86) · Draft:GAWFM (76) · PEC-OU (71) · Draft:ReleaseNotes (69)
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Platform:
None (3057) · Genesys Multicloud CX (3) · GenesysCloud (157) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (2767) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (27) · GenesysEngage-cloud, PureConnect, GenesysCloud (84) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (192) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (13) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (239) · PureConnect, GenesysEngage-cloud (9) · PureEngage (14)
ComingSoon:
None (3083) · No (3493) · Yes (64)
Role:
None (5027) · Administrator (868) · Administrator, Agent (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (11) · Administrator, Developer (38) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (231) · Adminstrator (2) · Agent (81) · Agent, Supervisor (60) · Developer (82) · Staff (8) · Supervisor (224)
DisplayName:
None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Logging (23) · Getting Started (22) · Get started (21) · Deprecation-AllNotices (17) · Metrics (17) · Overview (14) · Ports (14) · Prerequisites (12) · Deploy (10) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9)
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TocName:
None (2681) · Configuration (43) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (24) · Upgrade, rollback, or uninstall (21) · Overview (15) · Prerequisites (12) · Genesys Multicloud CX (11) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Activity History (9) · Agent Login-Logout Details Report (9) · Genesys Cloud CX (8) · Logging in and out (8) · Agent Details Activity Report (8) · Callback reports (7) · PureConnect (7) · Outbound Contact reports (7)
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Dimension:
None (6294) · WebChat (16) · Modules (16) · ArchFlow (14) · JourneyData (14) · RealTime (14) · Segments (14) · sr (12) · ContentOffers (12) · WebMessaging (12) · DevTracking (12) · WebActions (11) · Analytics (10) · Outcomes (10) · Journey (10) · UtilityMethods (8) · EventsMethods (8) · ActionMaps (8) · bots (7)
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Product:
Reporting (1328) · None (769) · Workforce Management (542) · Genesys Predictive Engagement (430) · Designer (306) · Widgets (268) · Internal Content Administration (224) · Genesys Skills Management (221) · Agent Setup (188) · Outbound (CX Contact) (158) · Genesys Recording, Quality Management, and Speech Analytics (143) · Genesys Multicloud CX Private Edition (136) · Genesys Predictive Routing (129) · Routing and Designer (119) · Digital Channels (94) · Intelligent Workload Distribution (78) · Agent Workspace (76) · Gplus Adapter for WFM (76) · Developer (75) · Voice Microservices (67)
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Manual:
None (580) · Administrator (407) · PDMLibraryGIM (364) · Supervisor (304) · Admin (282) · RPRT (273) · Deployment (264) · Designer (262) · SDK (227) · User (203) · Agent (196) · AdminGuide (194) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · ManageCC (142) · PDNAA (121) · CXContact (118) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (97)
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Application:
None (5376) · Designer (274) · Workforce Management (234) · Reporting, Reporting GCXI (206) · Recording (113) · Agent Setup (87) · CX Contact (64) · Pulse Reporting (42) · Platform Administration (42) · Workforce Administration (40) · Callback (34) · IVR Administration (24) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Agent Workspace (9) · Cloud Data Download Service (8) · App Studio (6) · Agent Desktop (5) · Pulse Reporting, Reporting GCXI (4)
Other values:
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PEPageType:
None (6352) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (54) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (28) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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