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Article > Platform : GenesysCloud or PureConnect, GenesysCloud or Other & UseCase: None

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Standalone:
None (528) · No (2948) · Yes (111)
productshort:
Draft:PEC-REP (382) · Draft:PEC-WFM (281) · PEC-WFM (243) · Draft:WID (209) · Draft:ATC (205) · Draft:PEC-GSM (199) · ATC (193) · PEC-REP (159) · Draft:DES (133) · DES (116) · Draft:PEC-ROU (99) · Draft:PEC-AS (89) · Draft:ContentAdmin (87) · Draft:PEC-OU (74) · Draft:PEC-REC (66) · PE-GPR (61) · Draft:GAWFM (60) · PEC-OU (58) · Draft:PE-GPR (55) · WID (49)
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ComingSoon:
None (971) · No (2568) · Yes (48)
Role:
None (2142) · Administrator (737) · Administrator, Agent (2) · Administrator, Agent, Supervisor (9) · Administrator, Developer (33) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (220) · Agent (75) · Agent, Supervisor (60) · Developer (73) · Staff (8) · Supervisor (222)
DisplayName:
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TocName:
None (206) · Configuration (35) · Localization (29) · API Events (27) · API Commands (27) · Getting Started (20) · Overview (13) · Genesys Multicloud CX (11) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Agent Details Activity Report (8) · Prerequisites (8) · Logging in and out (8) · Outbound Contact reports (7) · Genesys Cloud CX (7) · Callback reports (7) · PureConnect (7)
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Dimension:
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Product:
Reporting (540) · Workforce Management (522) · Genesys Predictive Engagement (393) · Widgets (258) · Designer (250) · Genesys Skills Management (199) · Agent Setup (137) · Outbound (CX Contact) (132) · Genesys Predictive Routing (114) · Genesys Recording, Quality Management, and Speech Analytics (113) · Routing and Designer (102) · Internal Content Administration (95) · None (88) · Agent Workspace (64) · Gplus Adapter for WFM (60) · nGAGEMENT (46) · Genesys Dialog Engine (40) · Gplus Adapter for Salesforce (40) · Callback (36) · Genesys Data Layer (31)
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Manual:
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Application:
None (2415) · Agent Desktop (4) · Agent Setup (75) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace (7) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · App Studio (4) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (64) · Designer (228) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (22) · Outbound,Outbound Administration (1) · Platform Administration (42) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (195) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (234)
UseCase: (Click arrow to add another value)
PEPageType:
None (3584) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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