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Article > Product : Genesys Predictive Engagement or Genesys Skills Management or Reporting or Workforce Management or None & Application : Workforce Management or None

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Standalone:
None (528) · No (1221) · Yes (1073) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (1020) · PEC-REP (359) · Draft:PEC-WFM (271) · PEC-WFM (232) · Draft:ATC (232) · Draft:PEC-GSM (221) · ATC (218) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · Draft:PEC-Developer (45) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · Draft:ContentAdmin (11) · PrivateEdition (11) · VM (10) · Draft:Mixed (10) · Mixed (9) · UseCases (8)
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Platform:
None (1532) · GenesysCloud (57) · GenesysEngage-cloud (1021) · GenesysEngage-cloud, PureConnect, GenesysCloud (14) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (41) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · PureConnect (6) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (218)
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TocName:
None (1535) · Genesys Multicloud CX (10) · Genesys Cloud CX (9) · Getting started (9) · Logging in and out (8) · Configuration (7) · PureConnect (6) · Prerequisites (6) · Overview (6) · Agent Group Membership Details Report (5) · Agent Login-Logout Details Report (5) · Callback reports (5) · Agent State Details Report (5) · Trading (5) · Outbound Contact reports (5)
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UseCase:
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PEPageType:
None (2892) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (12) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (11) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (9)

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