APIs by Service
This page lists specific API content by Genesys technology area.
API Resources
Developer Centers, SDKs, and Forums
Developer Centers Genesys Cloud CX, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises
SDKs Genesys Cloud CX, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises
Forums Genesys Cloud CX, Genesys Multicloud CX and Genesys Engage on-premises
Genesys Cloud CX Developer Engagement
Featured blueprints
- Access an on-premies database from an AWS Lambda
- Automate callbacks using always-running campaigns and data actions
- Build a Rapid Response Virtual Agent with Genesys and Google Cloud
- Build a chat translation assistant with the AWS Translate service
- Build an email translation assistant with the AWS Translate service
- Classify and route emails with Amazon Comprehend
- Design a SQL database for storing analytics JSON data
- Deploy the Lex-Kendra chatbot on Genesys Cloud CX
- Deployment guide for chat assistant on Genesys Cloud CX
- Develop an Angular app that uses the Genesys Cloud CX Platform SDK
- Query your API usage using the Genesys Cloud CX CLI and analyze it with AWS S3/Athena
- Set up a Microsoft Teams meeting on Genesys Cloud CX
- Update a Genesys Cloud CX Do Not Contact list with the Genesys Cloud CX for Salesforce SDK
- All blueprints
Featured blogs
- Collecting and using customer information with web chat widget version 2
- Designing Architect flow data actions for resiliency
- All blogs
Featured developer guides
APIs by Technology Area
Digital messaging and engagement
Alerting Genesys Cloud CX
Predictive Engagement All platforms
Co-browse Genesys Multicloud CX
External Contacts Genesys Cloud CX
Genesys Co-browse Genesys Cloud CX, Genesys Engage on-premises
Open messaging Genesys Cloud CX
WebChat Genesys Cloud CX
WebRTC Genesys Engage on-premises
Web messaging Gensys Cloud
Widgets All platforms
Outbound
CX Contact Genesys Multicloud CX
Outbound Genesys Cloud CX
Engage (Soundbite) Genesys Engage on-premises
Unified Communications and Collaborations
Consumer Messaging Genesys Multicloud CX
Content Management Genesys Cloud CX
Geolocation Genesys Cloud CX
Locations Genesys Cloud CX
Notification Genesys Cloud CX
Third-Party MessagingGenesys Multicloud CX
Telecom
SIP Endpoint SDK Genesys Multicloud CX Genesys Engage on-premises
Telephony Genesys Cloud CX
Inbound
Analytics Genesys Cloud CX
Callback Genesys Multicloud CX
Context Services Genesys Engage on-premises
Conversations Genesys Cloud CX
Engagement (GES) Genesys Multicloud CX
Fax Genesys Cloud CX
Flows Genesys Cloud CX
Genesys Interaction SDK Genesys Engage on-premises
Genesys Predictive Routing Genesys Engage on-premises
Greetings Genesys Cloud CX
Interaction Center Web Services PureConnect
Mobile Devices Genesys Cloud CX
Presence Genesys Cloud CX
Recording Genesys Cloud CX
Routing Genesys Cloud CX
Stations Genesys Cloud CX
Statistics Genesys Multicloud CX
User Recordings Genesys Cloud CX
Voicemail Genesys Cloud CX
Workforce Engagement Management
Architect Genesys Cloud CX
Genesys Interaction Analytics Genesys Engage on-premises
Genesys Interaction Recording Genesys Engage on-premises
Genesys Skills Management Genesys Engage on-premises
Quality Management Genesys Cloud CX
Workforce Management Genesys Cloud CX, Genesys Engage on-premises
Open Platform
Authorization Genesys Cloud CX
Billing Genesys Cloud CX
Cloud Data Download Service Genesys Multicloud CX
GDPR Genesys Cloud CX
Genesys Knowledge Center Genesys Engage on-premises
Genesys Mobile Services Genesys Engage on-premises
Genesys Task Routing Genesys Multicloud CX
Genesys Web Engagement Genesys Engage on-premises
Groups Genesys Cloud CX
Identity Provider Genesys Cloud CX
Integrations Genesys Cloud CX
Intelligent Workload Distribution Genesys Multicloud CX, Genesys Engage on-premises
Languages Genesys Cloud CX
License Genesys Cloud CX
OAuth Genesys Cloud CX
Organization Genesys Cloud CX
Organization Authorization Genesys Cloud CX
Provisioning Genesys Multicloud CX
Genesys Cloud CX Embeddable Framework Genesys Cloud CX
Response Management Genesys Cloud CX
SCIM Genesys Cloud CX
Scripts Genesys Cloud CX
Search Genesys Cloud CX
Service Client Genesys Multicloud CX
Tokens Genesys Cloud CX
Users Genesys Cloud CX
Utilities Genesys Cloud CX
Web Services Genesys Engage on-premises
Widgets Genesys Cloud CX
Workspace Genesys Multicloud CX
Workspace Desktop Genesys Engage on-premises
Workspace Toolkit Genesys Multicloud CX
