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Article > Role : Administrator or Administrator, Agent, Developer or Administrator, Agent, Developer, Supervisor or None & PEPageType: None

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Standalone:
None (1246) · No (3003) · Yes (1252) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (993) · PEC-REP (338) · Draft:ATC (232) · Draft:PEC-GSM (221) · ATC (218) · Draft:ContentAdmin (191) · Draft:WID (182) · Draft:PEC-WFM (174) · Draft:DES (156) · DES (136) · PEC-WFM (136) · Draft:PEC-AS (129) · Draft:PEC-ROU (115) · Draft:PEC-Developer (99) · Draft:PEC-REC (93) · Draft:PEC-OU (86) · Draft:PrivateEdition (76) · Draft:ReleaseNotes (69) · PEC-OU (68) · Draft:GAWFM (68)
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Platform:
None (2743) · Genesys Multicloud CX (3) · GenesysCloud (149) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (2120) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (27) · GenesysEngage-cloud, PureConnect, GenesysCloud (84) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (151) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (13) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (239) · PureConnect, GenesysEngage-cloud (9) · PureEngage (14)
ComingSoon:
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DisplayName:
None (415) · High availability and disaster recovery (45) · Architecture (41) · Configuration (31) · Localization (29) · API Events (27) · API Commands (27) · Deprecation-AllNotices (17) · Getting Started (16) · Ports (14) · Overview (14) · Get started (14) · Prerequisites (12) · Deploy (10) · Logging in and out (8) · Interdependencies (8) · New in this Release (8) · iWD Metrics (7) · Troubleshooting (7)
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TocName:
None (2380) · Configuration (39) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (18) · Overview (15) · Prerequisites (12) · Genesys Multicloud CX (11) · Genesys Cloud CX (10) · Upgrade, rollback, or uninstall (10) · Logging in and out (8) · Activity History (7) · PureConnect (7)
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Dimension:
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Product:
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Manual:
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Application:
None (4906) · Agent Desktop (5) · Agent Setup (87) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (5) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (30) · Cloud Data Download Service (8) · CX Contact (66) · Designer (273) · Genesys Portal (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (40)
UseCase:
None (5607) · BO02 (3) · BO02, BO03 (2) · CE01 (6) · CE01, CE19 (1) · CE06 (1) · ce18, ce31 (2) · CE37 (2) · SL09 (2)
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