Drilldown: Article

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Article > Product : Email or Genesys Predictive Engagement or Intelligent Workload Distribution

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Standalone:
None (122) · No (370) · Yes (49)
productshort:
ATC (209) · Draft:ATC (225) · Draft:PEC-Email (12) · Draft:PEC-IWD (43) · PEC-Email (11) · PEC-IWD (40)
Platform:
None (111) · GenesysCloud (54) · GenesysEngage-cloud (72) · GenesysEngage-cloud, PureConnect, GenesysCloud (13) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · GenesysEngage_cloud (2) · PureConnect (6) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (217)
ComingSoon:
None (117) · No (407) · Yes (16)
Role:
None (523) · Administrator (13) · Administrator, Agent, Supervisor (2) · Administrator, Developer (2)
DisplayName:
None (27) · Architecture (10) · Before you begin (6) · Get started (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · High availability and disaster recovery (6) · Web chat lifecycle (4) · Configure IWD (4) · About the data we track (4) · Action map performance (4)
Other values:
TocName:
None (146) · Genesys Multicloud CX (10) · Genesys Cloud CX (9) · Upgrade, rollback, or uninstall (6) · PureConnect (6) · Action map performance (4) · Genesys Multicloud CX Prerequisites (4) · About the data we track (4) · Set up IWD (3)
Other values:
Dimension:
None (331) · ActionMaps (8) · Analytics (10) · api.session (6) · ArchFlow (14) · Compliance (6) · ContentOffers (12) · Cookies (6) · DevTracking (12) · EventsMethods (8) · FormTrackAPI (2) · FreqCap (4) · initialization methods (6) · Journey (6) · Journey Shaping (1) · JourneyData (14) · Modules (16) · Outcomes (10) · Segments (14) · Segments, Outcomes, ActionMaps (4) · Sessions (6) · UtilityMethods (8) · WebActions (10) · WebChat (12) · WebMessaging (12) · WebTrackingLimit (2)
Product: (Click arrow to add another value)
Manual:
None (48) · AdminGuide (195) · Administrator (39) · AgentGuide (32) · Deployment (1) · EmailPEGuide (21) · Event (32) · IWDDMPEGuide (20) · IWDPEGuide (22) · MessengerSDK (11) · PacingServiceDeployment (15) · SDK (95) · WDEPlugin (9)
Application:
None (534) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · intelligent Workload Distribution (2)
UseCase:
None (529) · BO02 (3) · BO02, BO03 (2) · CE16 (2) · CE37 (2) · SL09 (2)
PEPageType:
None (510) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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