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Article > Product : Digital Channels or Genesys Multicloud CX Private Edition or Genesys Predictive Engagement or Genesys Skills Management or Reporting or Routing and Designer

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Standalone:
None (508) · No (1128) · Yes (697)
productshort:
ATC (209) · DC (9) · Draft:ATC (225) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEC-REP (910) · Draft:PEC-ROU (115) · Draft:PEP-DC (1) · Draft:PrivateEdition (82) · PEC-DC (32) · PEC-REP (418) · PEC-ROU (4) · PrivateEdition (54)
Platform:
None (1077) · GenesysCloud (53) · GenesysEngage-cloud (889) · GenesysEngage-cloud, PureConnect, GenesysCloud (13) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (9) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · Private Edition (2) · PureConnect (6) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (217)
ComingSoon:
None (1344) · No (973) · Yes (15)
Role:
None (1997) · Administrator (46) · Administrator, Agent, Supervisor (2) · Administrator, Developer (9) · Administrator, Supervisor (230) · Adminstrator (2) · Supervisor (46)
DisplayName:
None (87) · Architecture (21) · High availability and disaster recovery (13) · Before you begin (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Get started (7) · Callback reports (7) · Agent Details Activity Report (7) · Outbound Contact reports (7) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Prerequisites (6) · Logging (6)
Other values:
TocName:
None (1086) · Genesys Multicloud CX (10) · Genesys Cloud CX (9) · Agent Group Membership Details Report (9) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Callback reports (7) · Agent Details Activity Report (7) · Outbound Contact reports (7) · Prerequisites (6) · PureConnect (6)
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Dimension:
None (2108) · ActionMaps (8) · Analytics (10) · api.session (6) · ArchFlow (14) · Compliance (6) · ContentOffers (12) · Cookies (6) · deploydigital (4) · DevTracking (12) · EventsMethods (8) · FormTrackAPI (2) · FreqCap (4) · initialization methods (6) · Journey Shaping (1) · JourneyData (14) · Modules (16) · Outcomes (10) · RealTime (14) · Segments (14) · Segments, Outcomes, ActionMaps (4) · Sessions (6) · sr (3) · UtilityMethods (8) · WebActions (10) · WebChat (12) · WebMessaging (12) · WebTrackingLimit (2)
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Manual:
PDMLibraryGIM (338) · RPRT (271) · AdminGuide (195) · PDMCXGIM (170) · PDNAA (121) · Administrator (120) · CX Insights (110) · SDK (95) · None (86) · PEGuide (76) · RT (53) · GCXIPRGLibrary (47) · DCPEGuide (43) · GIMPEGuide (42) · Admin (40) · GCXIMCPRG (40) · Operations (37) · GCXIPEGuide (36) · AgentGuide (32) · Event (32)
Other values:
Application:
None (2021) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (18) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205)
UseCase:
None (2328) · CE37 (2) · SL09 (2)
PEPageType:
None (2249) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (9) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (15) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (17) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (10) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (13)

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