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Article > productshort : ATC or Draft:PEC-GSM or Draft:PEC-REC or Draft:PEC-REP & Application : Agent Workspace, Agent Setup, Digital Channels or None & UseCase: None

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Standalone:
None (368) · No (389) · Yes (726)
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Platform:
None (847) · GenesysCloud (22) · GenesysEngage-cloud (462) · GenesysEngage-cloud, PureConnect, GenesysCloud (4) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (3) · GenesysEngage-onpremises, PureConnect, GenesysCloud (19) · PureConnect (3) · PureConnect, GenesysCloud (14) · PureConnect, GenesysCloud, GenesysEngage-cloud (108)
ComingSoon:
None (1179) · No (298) · Yes (6)
Role:
None (1478) · Administrator (5)
DisplayName:
None (42) · Architecture (7) · Agent Group Membership Details Report (5) · Get started (5) · iWD Metrics (5) · Outbound Contact reports (5) · Prerequisites (5) · Agent State Details Report (5) · Agent Login-Logout Details Report (5) · Callback reports (5) · IWD folder (4) · Summary of Info Mart Schema Changes (4) · High availability and disaster recovery (4) · Table AGENT_LOCATION (4) · New in the Info Mart Database (4) · Genesys Info Mart Database Schema (4) · Genesys Info Mart Tenant User schema and tenant views (4)
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TocName:
None (868) · Genesys Multicloud CX (6) · Prerequisites (5) · Outbound Contact reports (5) · Callback reports (5) · Agent State Details Report (5) · Agent Login-Logout Details Report (5) · Agent Group Membership Details Report (5) · Genesys Cloud CX (4)
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Dimension:
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Product:
None (264) · Genesys Predictive Engagement (207) · Genesys Recording, Quality Management, and Speech Analytics (25) · Genesys Skills Management (221) · Reporting (766)
Manual:
PDMLibraryGIM (185) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · PDNAA (121) · None (111) · CX Insights (110) · AdminGuide (94) · Admin (57) · GCXIMCPRG (52) · SDK (49) · GIMPEGuide (27) · AIUG (26) · GIM (25) · GCXI (21) · RPRT (21) · GCXIPRGLibrary (21) · II (18) · AgentGuide (18) · GCXIPEGuide (18) · GCXIPRG (16)
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PEPageType:
None (1454) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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