Drilldown: Article

None (480) · No (2595) · Yes (112)

Draft:PEC-REP (379) · Draft:PEC-WFM (273) · PEC-WFM (236) · Draft:WID (206) · Draft:PEC-GSM (198) · Draft:ATC (162) · PEC-REP (159) · ATC (155) · Draft:DES (110) · DES (106) · Draft:PEC-ROU (99) · Draft:PEC-AS (88) · Draft:PEC-OU (74) · Draft:PEC-REC (67) · PEC-OU (58) · PEC-REC (48) · PE-GPR (48) · PEC-AS (47) · WID (46) · Draft:PE-GPR (38)

Other values: ; &single Blueprints ContentAdmin DC Draft:AS Draft:Blueprints Draft:ContentAdmin Draft:DC Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GAWFM Draft:GDL Draft:GenesysEngageMulticloud Draft:GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-Developer Draft:PEC-Email Draft:PEC-ES Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-test Draft:PEC-VM Draft:PEC-Voice Draft:QNA Draft:ROU Draft:SF Draft:Sizing Draft:Solution Draft:WFM GAA GAM GASL GASN GDL GenesysEngageMulticloud PEC-AD PEC-Admin PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Developer PEC-Email PEC-ES PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-ROU PEC-VM PEC-Voice QNA ROU Solution UseCases User:Jumunn

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (888) · No (2280) · Yes (19)

None (1834) · Administrator (672) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (15) · Administrator, Developer (27) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (220) · Agent (73) · Agent, Supervisor (52) · Developer (67) · Staff (8) · Supervisor (207)

Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (18) · Prerequisites (10) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Agent Details Activity Report (8) · Logging in and out (8) · Outbound Contact reports (7) · Overview (7) · Callback reports (7) · New in this Release (7) · Get started (7)

Other values:

None (135) · Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (20) · Genesys Multicloud CX (11) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Genesys Cloud CX (9) · Agent State Details Report (9) · Agent Details Activity Report (8) · Overview (8) · Prerequisites (8) · Logging in and out (8) · Outbound Contact reports (7) · Callback reports (7)

Other values:

None (2960) · ActionMaps (6) · Analytics (6) · api.session (6) · ArchFlow (12) · bots (6) · CallbackClickToCall (6) · Compliance (4) · ContentOffers (6) · Cookies (6) · deploydigital (4) · DevTracking (12) · email, digital (2) · EventsMethods (6) · FormTrackAPI (2) · GPRAnalysis (4) · GPRDataUpload (2) · initialization methods (6) · Journey (8) · Journey Shaping (2) · JourneyData (12) · Metrics (6) · Modules (12) · OSHelp (1) · Outcomes (6) · RealTime (14) · Segments (10) · Segments, Outcomes, ActionMaps (2) · Sessions (6) · UserComms (4) · UtilityMethods (8) · WebActions (10) · WebChat (14) · WebChatService (2) · WebMessaging (12) · WebTrackingLimit (2)

Reporting (537) · Workforce Management (509) · Genesys Predictive Engagement (312) · Widgets (252) · Designer (218) · Genesys Skills Management (198) · Agent Setup (135) · Outbound (CX Contact) (132) · Genesys Recording, Quality Management, and Speech Analytics (115) · Routing and Designer (102) · Genesys Predictive Routing (85) · None (63) · Agent Workspace (52) · nGAGEMENT (46) · Gplus Adapter for Salesforce (37) · Internal Content Administration (37) · Callback (36) · Intelligent Workload Distribution (31) · Genesys Data Layer (31) · Developer (28)

Other values: ; Administrator Chat Cloud Data Download Service Co-Browse Digital Channels Email eServices Manager Genesys Agent Assist Genesys Blueprints Genesys Multicloud CX Genesys Sizing Information Genesys Softphone Genesys Use Cases Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Gplus Adapter for WFM IVR Administration NOPRODUCT Platform Administration QnA Service Solutions Success Factors for Genesys Multicloud CX test Voice Voicemail

Administrator (348) · Supervisor (296) · RPRT (259) · Designer (216) · SDK (215) · Agent (146) · AdminGuide (134) · Admin (133) · PDNAA (116) · CXContact (113) · None (112) · CX Insights (110) · ManageCC (94) · User (88) · Deployment (85) · Help (83) · Developers (66) · RT (51) · SupervisorHelp (42) · Source (39)

Other values: ; ADInst AgentGuide AIUG AspectDeployment AzInst Collected ContentAreaDashboard DCPEGuide DevConsole Developer ETLRef Event GCAPI GCDeveloper GCXI GIM GIMPEGuide GPR GTR GVP IEXDeployment II KBA Library Loc MessengerSDK PacingServiceDeployment PDMLibraryGIM PDNAM PDNAU PMORef ReleaseNote SCAPI SiteDashboard Small SOO Super Test TPOSR UEA WDEPlugin WritersGuide WWEAgent

None (2051) · Workforce Management (217) · Designer (201) · Reporting, Reporting GCXI (195) · Recording (113) · Agent Setup (72) · CX Contact (66) · Pulse Reporting (42) · Platform Administration (42) · Workforce Administration (40) · Callback (34) · IVR Administration (24) · Reporting GCXI (21) · Cloud Data Download Service (8) · Agent Workspace (6) · Agent Workspace, Agent Setup (5) · Pulse Reporting, Reporting GCXI (4) · Agent Desktop (4) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace, Agent Setup, Designer (4)

Other values: ; Agent Setup, Agent Workspace Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration Genesys Portal GPR Core Platform Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management

None (3159) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · CE37 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)

None (3187)