Drilldown: Article

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Article > ComingSoon : No or Yes & Application : Agent Workspace, Agent Setup or Pulse Reporting or None & UseCase : CE31, CE41, EE31 or None

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Standalone:
None (84) · No (2163) · Yes (123)
productshort:
Draft:ATC (192) · ATC (176) · Draft:ContentAdmin (143) · Draft:PEC-WFM (127) · PEC-WFM (98) · Draft:PrivateEdition (73) · Draft:PEC-REP (69) · Draft:WID (68) · Draft:PEC-GSM (59) · PE-GPR (57) · PEC-REP (56) · Draft:PE-GPR (52) · PrivateEdition (52) · WID (50) · Draft:PEC-OU (37) · Draft:PEC-AD (36) · Draft:HCA (35) · PEC-AD (34) · Draft:PEC-AS (32)
Other values:
Platform:
None (853) · Genesys Multicloud CX (2) · GenesysCloud (149) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (842) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (59) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (92) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (10) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (235) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1965) · Administrator (166) · Administrator, Agent (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (23) · Administrator, Developer, Supervisor (2) · Administrator, Reviewer (2) · Administrator, Supervisor (4) · Adminstrator (2) · Agent (18) · Agent, Supervisor (60) · Developer (76) · Staff (8) · Supervisor (40)
DisplayName:
Logging (23) · Getting started (20) · Metrics (17) · None (16) · Get started (12) · Overview (11) · Interdependencies (8) · Architecture (7) · Activity History (7) · About the data we track (6) · Accessibility (6) · Action map performance (6) · Logging in and out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Cookies (6)
Other values:
TocName:
None (531) · Getting started (22) · Upgrade, rollback, or uninstall (21) · Genesys Multicloud CX (10) · Configuration (10) · Activity History (9) · Overview (9) · Genesys Cloud CX (8) · Prerequisites (7) · PureConnect (7) · Logging in and out (6) · Cookies (6) · Screen pops (6) · Action map performance (6) · About the data we track (6)
Other values:
Dimension:
None (2113) · ActionMaps (8) · ADResponse (6) · ADResponses (2) · Analytics (10) · api.session (6) · ArchFlow (14) · Compliance (6) · ContentOffers (12) · Cookies (6) · deploydigital (4) · DevTracking (12) · EventsMethods (8) · FormTrackAPI (2) · FreqCap (4) · GPR Data Upload (2) · GPRDataUpload (4) · initialization methods (6) · Journey (8) · Journey Shaping (2) · JourneyData (14) · Modules (16) · Outbound (2) · Outcomes (10) · RealTime (14) · Segments (14) · Segments, Outcomes, ActionMaps (4) · Sessions (6) · UserComms (4) · UtilityMethods (8) · WebActions (11) · WebChat (16) · WebChatService (2) · WebMessaging (12) · WebTrackingLimit (2)
Product:
Genesys Predictive Engagement (363) · Workforce Management (225) · Internal Content Administration (167) · None (131) · Reporting (125) · Widgets (118) · Genesys Multicloud CX Private Edition (110) · Genesys Predictive Routing (106) · Agent Workspace (66) · Outbound (CX Contact) (65) · Digital Channels (63) · Genesys Skills Management (59) · Gplus Adapter for Microsoft Dynamics 365 (56) · nGAGEMENT (47) · Genesys Dialog Engine (45) · Gplus Adapter for Salesforce (44) · Developer (42) · Designer (40) · Intelligent Workload Distribution (39) · Agent Setup (39)
Other values:
Manual:
AdminGuide (188) · Admin (177) · SDK (147) · Deployment (134) · Supervisor (126) · None (117) · Agent (116) · Administrator (112) · PEGuide (89) · Help (73) · Test (65) · WritersGuide (61) · User (58) · CXContact (48) · RT (44) · SupervisorHelp (40) · Operations (37) · ManageCC (37)
Other values:
Application: (Click arrow to add another value)
UseCase: (Click arrow to add another value)
PEPageType:
None (2160) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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