Drilldown: Article

None (474) · No (2649) · Yes (96)

Draft:PEC-REP (382) · Draft:PEC-WFM (282) · PEC-WFM (244) · Draft:PEC-GSM (198) · Draft:WID (190) · PEC-REP (159) · Draft:DES (133) · ATC (132) · Draft:ATC (129) · DES (116) · Draft:PEC-ROU (99) · Draft:PEC-AS (88) · Draft:PEC-OU (73) · Draft:PEC-REC (67) · PE-GPR (61) · Draft:GAWFM (60) · PEC-OU (57) · Draft:PE-GPR (54) · PEC-REC (48) · PEC-AS (47)

Other values: ; &single Blueprints ContentAdmin DC Draft:AppStudio Draft:AS Draft:Blueprints Draft:ContentAdmin Draft:DC Draft:GAA Draft:GAMD Draft:GASL Draft:GASN Draft:GDL Draft:GenesysEngageMulticloud Draft:GPR Draft:Mixed Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-Developer Draft:PEC-Email Draft:PEC-ES Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-VM Draft:PEC-Voice Draft:ROU Draft:SF Draft:Sizing Draft:Solution Draft:WFM GAA GASL GASN GDL GenesysEngageMulticloud Mixed PEC-AD PEC-Admin PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Developer PEC-Email PEC-ES PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-ROU PEC-VM PEC-Voice ROU Solution UseCases User:Jumunn User:Tgilchri WID

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (931) · No (2263) · Yes (25)

None (1779) · Administrator (732) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (17) · Administrator, Developer (33) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (220) · Agent (75) · Agent, Supervisor (60) · Developer (61) · Staff (8) · Supervisor (222)

Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (18) · Prerequisites (10) · Agent Group Membership Details Report (9) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Details Activity Report (8) · Logging in and out (8) · New in this Release (7) · Outbound Contact reports (7) · Overview (7) · Callback reports (7) · Calendar (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Schedules (6) · Standard Responses (6) · Engage (6)

Other values:

None (113) · Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (20) · Overview (12) · Genesys Multicloud CX (11) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Agent Details Activity Report (8) · Prerequisites (8) · Logging in and out (8) · Outbound Contact reports (7) · Callback reports (7) · New in this Release (6) · Engage (6) · Troubleshooting (6) · Calendar (6)

Other values:

None (2996) · ActionMaps (6) · ADResponse (6) · ADResponses (2) · Analytics (6) · api.session (6) · ArchFlow (12) · BasicApp (5) · bots (7) · CallbackClickToCall (6) · Compliance (4) · ContentOffers (6) · Cookies (6) · deploydigital (4) · DevTracking (12) · email, digital (2) · EventsMethods (6) · FormTrackAPI (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · initialization methods (6) · Journey (8) · Journey Shaping (2) · JourneyData (12) · Metrics (6) · Modules (12) · OSHelp (1) · Outcomes (6) · RealTime (14) · Segments (10) · Segments, Outcomes, ActionMaps (2) · Sessions (4) · UserComms (4) · UtilityMethods (8) · WebActions (10) · WebChat (8)

Reporting (540) · Workforce Management (524) · Genesys Predictive Engagement (260) · Designer (250) · Widgets (222) · Genesys Skills Management (198) · Agent Setup (135) · Outbound (CX Contact) (130) · Genesys Recording, Quality Management, and Speech Analytics (115) · Genesys Predictive Routing (113) · Routing and Designer (102) · None (82) · Agent Workspace (66) · Gplus Adapter for WFM (60) · Internal Content Administration (40) · Gplus Adapter for Salesforce (38) · Callback (36) · Genesys Data Layer (31) · Developer (28)

Other values: ; Administrator Agent Desktop Agent folder Chat Cloud Data Download Service Co-Browse Digital Channels Email eServices Manager Genesys Agent Assist Genesys App Studio Genesys Blueprints Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Sizing Information Genesys Softphone Genesys Use Cases Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Intelligent Workload Distribution IVR Administration NOPRODUCT Platform Administration Solutions Success Factors for Genesys Multicloud CX Voice Voicemail

Administrator (342) · Supervisor (300) · RPRT (259) · Designer (245) · SDK (212) · Deployment (189) · Agent (158) · PDNAA (116) · CXContact (111) · CX Insights (110) · AdminGuide (108) · None (100) · ManageCC (94) · Admin (91) · User (86) · Help (83) · Developers (67) · SupervisorHelp (53) · RT (51) · Source (39)

Other values: ; ADInst AgentGuide AIUG AspectDeployment AzInst Collected ContentAreaDashboard DCPEGuide DevConsole Developer ETLRef Event GCAPI GCDeveloper GCXI GIM GIMPEGuide GPAPEGuide GPR GTR GVP IEXDeployment II KBA Library Loc PacingServiceDeployment PDMLibraryGIM PDNAM PDNAU PMORef PulseMetricsLibrary ReleaseNote SCAPI SiteDashboard Small SOO Super Test TPOSR UEA UserGuide WDEPlugin WritersGuide WWEAgent WWEPEGuide

None (2036) · Workforce Management (234) · Designer (228) · Reporting, Reporting GCXI (195) · Recording (113) · Agent Setup (73) · CX Contact (66) · Pulse Reporting (42) · Platform Administration (40) · Workforce Administration (40) · Callback (34) · IVR Administration (24) · Reporting GCXI (21) · Cloud Data Download Service (8) · Agent Workspace (8) · Agent Workspace, Agent Setup (5)

Other values: ; Agent Desktop Agent Setup, Agent Workspace Agent Setup, Cloud Data Download Service Agent Setup, Designer, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration App Studio Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration Genesys Portal GPR Core Platform Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting GCXI Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management

None (3192) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE01, CE19 (1) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)

None (3216) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)