Drilldown: Article

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (258) · PEC-WFM (229) · Draft:PEC-REP (189) · PEC-REP (172) · Draft:ATC (165) · ATC (154) · Draft:DES (135) · DES (128) · Draft:ContentAdmin (120) · Draft:PEC-REC (87) · Draft:PEC-AS (78) · Draft:PrivateEdition (72) · Draft:WID (68) · Draft:PEC-OU (66) · Draft:PEC-GSM (59) · PEC-OU (57) · PE-GPR (57) · PEC-AS (53) · PrivateEdition (52) · Draft:PE-GPR (52)
Other values:
Platform:
None (874) · Genesys Multicloud CX (3) · GenesysCloud (140) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1889) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (39) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (131) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (34) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (10) · PureConnect, GenesysCloud, GenesysEngage-cloud (227) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1849) · Administrator (825) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (17) · Administrator, Developer (39) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (227) · Adminstrator (2) · Agent (80) · Agent, Supervisor (60) · Developer (81) · Staff (8) · Supervisor (209)
DisplayName:
Logging (23) · Getting started (20) · None (16) · Metrics (16) · Get started (12) · Overview (10) · Interdependencies (8) · Activity History (7) · Prerequisites (7) · New in this Release (7) · Architecture (7) · About the data we track (6) · Cookies (6) · Logging in and out (6) · Action map performance (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Schedules (6)
Other values:
TocName:
None (565) · Getting Started (22) · Configuration (12) · Upgrade, rollback, or uninstall (11) · Genesys Multicloud CX (10) · Genesys Cloud CX (10) · Activity History (9) · Prerequisites (9) · Overview (8) · PureConnect (7) · Action map performance (6) · Cookies (6) · Screen Pops (6) · About the data we track (6) · Logging in and out (6) · New in this Release (6)
Other values:
Dimension:
None (3153) · ActionMaps (6) · ADResponse (6) · ADResponses (2) · Analytics (8) · api.session (6) · ArchFlow (12) · bots (7) · CallbackClickToCall (6) · Compliance (4) · ContentOffers (10) · Cookies (6) · deploydigital (4) · DevTracking (12) · email, digital (2) · EventsMethods (6) · FormTrackAPI (2) · FreqCap (4) · GPR Data Upload (2) · GPRDataUpload (4) · initialization methods (6) · Journey (8) · JourneyData (12) · Metrics (6) · Modules (16) · Outbound (2) · Outcomes (8) · RealTime (14) · Segments (12) · Segments, Outcomes, ActionMaps (2) · sr (12) · UserComms (4) · UtilityMethods (8) · WebActions (11) · WebChat (14) · WebChatService (2) · WebMessaging (10) · WebTrackingLimit (2)
Product:
Workforce Management (485) · Reporting (360) · Genesys Predictive Engagement (316) · Designer (262) · Internal Content Administration (142) · None (137) · Genesys Recording, Quality Management, and Speech Analytics (134) · Agent Setup (131) · Outbound (CX Contact) (123) · Widgets (118) · Genesys Multicloud CX Private Edition (109) · Genesys Predictive Routing (107) · Agent Workspace (70) · Digital Channels (64) · Genesys Skills Management (59) · Gplus Adapter for Microsoft Dynamics 365 (56) · Genesys Dialog Engine (45) · Gplus Adapter for Salesforce (44) · Callback (43) · nGAGEMENT (42)
Other values:
Manual:
Supervisor (275) · RPRT (258) · Administrator (239) · Designer (239) · Admin (201) · Agent (172) · None (166) · AdminGuide (152) · SDK (145) · User (144) · Deployment (130) · ManageCC (127) · CXContact (106) · PEGuide (87) · Help (73) · WritersGuide (59) · SupervisorHelp (53) · Test (51) · RT (44) · Operations (37)
Other values:
Application:
None (2196) · Designer (259) · Workforce Management (223) · Reporting, Reporting GCXI (202) · Recording (113) · Agent Setup (80) · CX Contact (60) · Pulse Reporting (42) · Platform Administration (40) · Workforce Administration (36) · Callback (34) · IVR Administration (22) · Reporting GCXI (21) · Agent Workspace (9) · Cloud Data Download Service (8) · Agent Desktop (5) · App Studio (5) · Agent Workspace, Agent Setup (5)
Other values:
UseCase:
None (3381) · BO02 (2) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · CE37 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (3210) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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