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Article > Standalone : No or Yes & ComingSoon: No & UseCase: None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (257) · PEC-WFM (228) · Draft:PEC-REP (189) · PEC-REP (172) · Draft:ATC (163) · ATC (152) · Draft:DES (135) · DES (128) · Draft:ContentAdmin (120) · Draft:PEC-REC (86) · Draft:PEC-AS (78) · Draft:PrivateEdition (72) · Draft:WID (68) · Draft:PEC-OU (65) · Draft:PEC-GSM (59) · PE-GPR (57) · PEC-OU (56) · PEC-AS (53) · PrivateEdition (52) · Draft:PE-GPR (52)
Other values:
Platform:
None (872) · Genesys Multicloud CX (3) · GenesysCloud (138) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1865) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (39) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (131) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (34) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (10) · PureConnect, GenesysCloud, GenesysEngage-cloud (225) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1843) · Administrator (817) · Administrator, Agent (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (9) · Administrator, Developer (35) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (227) · Adminstrator (2) · Agent (80) · Agent, Supervisor (60) · Developer (81) · Staff (8) · Supervisor (209)
DisplayName:
Logging (23) · Getting started (20) · Metrics (16) · None (16) · Get started (12) · Overview (10) · Interdependencies (8) · Activity History (7) · New in this Release (7) · Prerequisites (7) · Architecture (7) · About the data we track (6) · Action map performance (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Cookies (6) · Logging in and out (6) · Schedules (6)
Other values:
TocName:
None (563) · Getting started (22) · Configuration (12) · Upgrade, rollback, or uninstall (11) · Genesys Multicloud CX (10) · Prerequisites (9) · Activity History (9) · Genesys Cloud CX (8) · Overview (8) · PureConnect (7) · New in this Release (6) · Cookies (6) · Logging In and Out (6) · Screen Pops (6) · About the data we track (6) · Action map performance (6)
Other values:
Dimension:
None (3127) · ActionMaps (6) · ADResponse (6) · ADResponses (2) · Analytics (8) · api.session (6) · ArchFlow (12) · bots (5) · CallbackClickToCall (6) · Compliance (4) · ContentOffers (10) · Cookies (6) · deploydigital (4) · DevTracking (12) · email, digital (2) · EventsMethods (6) · FormTrackAPI (2) · FreqCap (4) · GPR Data Upload (2) · GPRDataUpload (4) · initialization methods (6) · Journey (6) · JourneyData (12) · Metrics (6) · Modules (16) · Outbound (2) · Outcomes (8) · RealTime (14) · Segments (12) · Segments, Outcomes, ActionMaps (2) · sr (12) · UserComms (4) · UtilityMethods (8) · WebActions (11) · WebChat (14) · WebChatService (2) · WebMessaging (10) · WebTrackingLimit (2)
Product:
Workforce Management (483) · Reporting (360) · Genesys Predictive Engagement (312) · Designer (262) · Internal Content Administration (142) · None (137) · Genesys Recording, Quality Management, and Speech Analytics (132) · Agent Setup (131) · Outbound (CX Contact) (121) · Widgets (118) · Genesys Multicloud CX Private Edition (109) · Genesys Predictive Routing (107) · Agent Workspace (68) · Digital Channels (64) · Genesys Skills Management (59) · Gplus Adapter for Microsoft Dynamics 365 (56) · Genesys Dialog Engine (45) · Gplus Adapter for Salesforce (44) · Callback (43) · nGAGEMENT (42)
Other values:
Manual:
Supervisor (275) · RPRT (258) · Designer (239) · Administrator (237) · Admin (199) · Agent (172) · AdminGuide (150) · SDK (145) · User (144) · None (142) · Deployment (130) · ManageCC (127) · CXContact (106) · PEGuide (87) · Help (73) · WritersGuide (59) · SupervisorHelp (53) · Test (51) · RT (44) · Operations (37)
Other values:
Application:
None (2186) · Agent Desktop (5) · Agent Setup (80) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace (7) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · App Studio (5) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (58) · Designer (259) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (20) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (202) · WEM (1) · Workforce Administration (36) · Workforce Administration, Workforce Management (2) · Workforce Management (223)
UseCase: (Click arrow to add another value)
PEPageType:
None (3180) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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