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Article > ComingSoon: No & Application : Agent Desktop, Agent Setup, Designer or Pulse Reporting, Reporting GCXI or Workforce Management or None & PEPageType: None

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Standalone:
None (73) · No (2101) · Yes (121)
productshort:
Draft:PEC-WFM (238) · PEC-WFM (209) · Draft:ATC (183) · ATC (172) · Draft:ContentAdmin (122) · Draft:WID (68) · Draft:PrivateEdition (65) · Draft:PEC-GSM (59) · PE-GPR (56) · Draft:PE-GPR (51) · WID (50) · PrivateEdition (46) · Draft:PEC-OU (35) · Draft:HCA (34) · Draft:PEC-AD (32) · Draft:PEC-AS (30) · Draft:GAMD (30) · Draft:PEC-Developer (29) · PEC-AD (29)
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Platform:
None (629) · Genesys Multicloud CX (2) · GenesysCloud (144) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1007) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (42) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (106) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (38) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (10) · PureConnect, GenesysCloud (28) · PureConnect, GenesysCloud, GenesysEngage-cloud (227) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
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Role:
None (1760) · Administrator (113) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (23) · Administrator, Developer, Supervisor (2) · Administrator, Reviewer (2) · Administrator, Supervisor (4) · Adminstrator (2) · Agent (76) · Agent, Supervisor (60) · Developer (78) · Staff (8) · Supervisor (165)
DisplayName:
Getting started (20) · None (16) · Overview (10) · Interdependencies (8) · Get started (7) · Activity History (7) · About the data we track (6) · Schedules (6) · Action map performance (6) · Cookies (6) · Logging In and Out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6)
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TocName:
None (339) · Getting started (22) · Configuration (12) · Upgrade, rollback, or uninstall (10) · Genesys Multicloud CX (10) · Genesys Cloud CX (10) · Activity History (9) · Overview (8) · Prerequisites (7) · PureConnect (7) · Screen pops (6) · Cookies (6) · About the data we track (6) · Action map performance (6) · Logging In and Out (6)
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Dimension:
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Product:
Workforce Management (445) · Genesys Predictive Engagement (352) · Internal Content Administration (144) · None (119) · Widgets (118) · Genesys Predictive Routing (105) · Genesys Multicloud CX Private Edition (96) · Outbound (CX Contact) (61) · Agent Workspace (60) · Genesys Skills Management (59) · Gplus Adapter for Microsoft Dynamics 365 (56) · Digital Channels (52) · Reporting (49) · nGAGEMENT (47) · Genesys Dialog Engine (45) · Developer (42) · Gplus Adapter for Salesforce (37) · Agent Setup (35) · Designer (31) · Gplus Adapter for ServiceNow (29)
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Manual:
Supervisor (275) · AdminGuide (180) · Agent (172) · Admin (169) · SDK (147) · Deployment (131) · None (116) · Administrator (107) · PEGuide (74) · Help (73) · WritersGuide (59) · User (58) · Test (54) · SupervisorHelp (53) · CXContact (48) · Operations (37) · RPRT (34) · ManageCC (33) · SCAPI (30)
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UseCase:
None (2284) · BO02 (1) · BO02, BO03 (2) · ce18, ce31 (2) · CE31, CE41, EE31 (2) · CE37 (2) · SL09 (2)
PEPageType: (Click arrow to add another value)

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